Terms & Conditions

I hope and expect to have a very positive realtionship with all my customers but for our mutual benefit and so we understand the basis on which transactions will take place, below are set out my terms and conditions

Orders and Payments

  •  Invoices for orders are issued immediately and payment should be made within 14 days to ensure confirmation of the order. If payment has not been received within this period the order may be cancelled unless otherwise discussed with Kate Holdsworth.

  • Payment is payable by cheque, bank transfer, cash, or via paypal.

  • Please make cheques payable to Kate Holdsworth Designs. All goods remain the property of Kate Holdsworth until paid in full.

  •  All "In stock" items will be shipped within 3-4 working days of receiving the order. For items which are "Out of stock", or made to order please normally allow 2-4 weeks due to the hand making process and hallmarking times. If timescales are critical to the order, please discuss in advance with Kate.

  •  Delivery times for trade orders will need to be discussed and agreed prior to confirmation of an order.

  • Postage Details:

  • You will receive an email to inform you when your items are shipped as it is the responsibility of the customer to ensure they are available to sign for their purchase upon delivery and that the delivery details they have provided are complete and correct. Kate Holdsworth cannot be held responsible for any delays once the order has been shipped.

  • Kate Holdsworth understands and will exercise her statutory right to claim interest and compensation for all debt recovery costs under the late payment legislation if it is not paid according to the above agreed credit terms. Interest will be applied accordingly to overdue and unpaid invoices.

Returns

  • Any claims for breakages, damaged goods or shortages must be made verbally known within 3 days of delivery and returned within 7 days with written confirmation of problem.

All evidence must be kept for inspection. Other than where there is a fault with the goods themselves, the client must take full responsibility for postage costs in returning goods. This must be discussed and agreed upon before any returns are made.

  •  Where goods are supplied on a Sale or Return basis, Kate Holdsworth has the right to recall these items with immediate effect. Reasonable notice will be given wherever possible.

  • Whilst in the possession of a shop or gallery, the responsibility lies with the aforementioned to ensure adequate insurance is in place for all goods whilst on their premises.

 

 

Commissions and Individual Specifications:

  •  Prices for pieces in materials other than those illustrated may be obtained upon request.

  • Bespoke commissions are welcome, however, are non-returnable due to the individual nature of the work involved.

  • Where individual ring orders have been made to a particular size, it is the clients responsibility to ensure that the correct size has been specified.  These items are a non-returnable unless otherwise stated by Kate Holdsworth in advance.

 

 

Copyright

 

 Kate Holdsworth owns the copyright, intellectual property, and reproduction rights on all work purchased by the client. All rights, including copyright, relating to the content of this website are the sole property of Kate Holdsworth trading as Kate Holdsworth Designs. Copying any material from this site, in whole or in part, is prohibited unless prior written consent is obtained from Kate. All intellectual property relating to and inherent in the designs, images and products are, and will remain, the property of Kate Holdsworth. Any infringement of these rights will be actively contested.

 

 

Privacy

 

 

Kate Holdsworth does not share its customer details with any other businesses. Any information you provide is strictly confidential. Your details will NOT be passed or sold to a third party. To receive product information and exclusive promotions, you may opt to subscribe to Kate’s mailing list. The details you provide will be held and used only by Kate for direct emailing that may be of interest to you. You may request to be taken off my mailing list at any time. Your information will only be used in accordance with the Data Protection Act 1998. You may email me to check the information I hold about you at any time.

 

Disclaimer

 

  • Every effort is made to ensure all images are a true representation of the finished product, however there may be slight variations due to screen resolution, the browser used, etc. Product images may not show the actual size of the jewellery, please refer to the dimensions given on individual product pages for actual sizes of each piece. Due to the handmade nature of the jewellery, there may also be slight variations between individual pieces.

 

 

Force majure 

  • Kate Holdsworth accepts no responsibility for delay, loss or damage caused by circumstances beyond her control

 

International 

 

 In the unlikely event of a dispute, all claims to be resolved under English law.

© 2014 Kate Holdsworth Designs 

Unit 6, Quarter Studios, 85 Spencer Street, Hockley, Birmingham B18 6DE 

Telephone: 07816409811 Email: kateholdsworth.jewellery@gmail.com

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